frequently asked questions...

What is the recommended age for play.?
Our playspace is appropriate for children 6-years-old and under.  Children seven-years-old and older may accompany their younger siblings, but will be asked to leave the playspace if they are not playing in a manner that's appropriate for our toddler based facility.

What forms of payment do you accept?
We accept Visa, Mastercard, Discover, AMEX, and cash.

Do I need to make a reservation for Open Play? 
No.  We do not take reservations for Open Play; It's always first-come, first-served during our regular 
business hours.  Reservations are only accepted for classes, birthday parties, day camps, and some special events.

Does everyone have to take off their shoes?
Yes.  All children and adults are required to wear socks in our play area. No shoes are allowed beyond the reception desk.

How long can we stay at play. with paid admission?
There is not a time limit.  Once you've paid the admission you may stay until we close.  You may also leave and re-enter the same day.

Can I get half off admission for one child on Playdate Thursdays?
No.  You must have 2 kids to get the 2-for-1 deal.  We have at least one 'Half Off Day' per month {which we announce on Facebook and Twitter}, but our 2-for-1 Day is not Half Off Day. 

Does 1 punch on my punch card equal admission for 2 children on Playdate Thursdays?
If you purchase a punch card directly from play., one punch equals admission for two children on Thursdays.  However, punch cards purchased from "deal sites" {Groupon, DealChicken, etc.} are not valid with any other offers/promotions, and therefore can not be used to get 2-for-1 admission.

Do you sell food and/or drinks?
Not at this time.

Is food allowed in the playspace?
Outside food and drinks are permitted, but we ask that they be consumed ONLY while seated at one of our snack tables.  We don't mind if you eat/drink here, but please be respectful and clean up after yourself.  Due to the large number of children with various food allergies, we ask that you thoroughly clean up after yourself and your child once you have finished eating. BabyGanics Wipes are provided to clean hand, table, chair, and floor messes -- Please use them!

How often are toys cleaned?
Our toys are cleaned all day long, every day by our staff.  There are BabyGanics Wipes placed throughout the facility;  If you know your child had a particular item in his/her mouth, please use one of the wipes to clean the item before allowing the item to return to the play floor.

Do you offer special rates for playgroups?
Yes we do!  We charge a reduced rate of $5/child for groups of 6 or more families.

Do you have an area for breastfeeding?
We do not have a specific "breastfeeding area"; Breastfeeding is welcome in any area of our playspace.

Do you have a changing table?
Yes, our bathroom is equipped with a changing table.

Does play. have free WiFi?
Yes.

Can I rent the facility for events other than birthday parties?
Yes!  play. is available for private events such as fundraisers, field trips, baby showers, and baptisms.

What is expected from parents and caregivers while at play.?
Parents & caregivers are expected to:

• monitor their children to ensure the safety of their child(ren) and other children.
  
• make certain that their child is playing in an appropriate manner, which includes: not causing harm to him/herself or other children playing and not causing unnecessary harm or damage to the toys, walls, or structures within our space. 
• help keep walkways clear of toys at all times for the safety of all children playing in our facility. 
• role model general clean up of toys and play areas at the end of their visit. Picking up 5 - 10 toys that your child may or may not have played with, helps play. stay tidy and teaches our children to clean up after themselves and to respect public spaces.

Is play. 100% safe for my baby/child?
play. is a safe place for babies and children, but it is not free from every risk of injury.  Our playspace is not a padded room filled with pillows.  The walls, floors, doors, fixtures, structures, and many of the toys are made of wood or other hard materials;  It is possible for these things to be a source of minor injuries.  The other humans in the playspace are also potential sources of injuries.  The environment at play. is as safe as necessary, not as safe as possible {because isolated, padded rooms aren't what we had in mind when we set out to build an imaginative indoor playground for children}.  Again, we'd like to remind you that it is the parent/caregivers' responsibility to ensure the safety of their child while at play..

Do you sell gift certificates?
Yes.  You may purchase them here or our front desk.

Are you closed on holidays?
Yes, we are closed on the following holidays:
New Year's Day
Easter
Mother's Day
Memorial Day (and day before)
Father's Day
Independence Day (and day before)
Labor Day (and day before)
Thanksgiving (and day before)
Christmas Eve
Christmas 

Can I drop my children off at the play.?
No, parents/caregivers must stay with their children and are 100% responsible for monitoring their children while in our facility.

Do your punch cards have an expiration date?
If you purchase a punch card directly from play., it will never expire.  However, punch cards purchased from "deal sites" {Groupon, DealChicken, etc.} do expire.  Please be sure not to lose your punch card; It can not be replaced if lost.

What classes do you offer?
Please click here to view our classes.  Summer Day Camps are also available.

Is your facility wheelchair accessible?
Our facility is ADA compliant - We are street-level, have a handicapped accessible bathroom, and the unobstructed width of our front door is 34 inches.